Dear Participants, Parents and Carers
Over the last two months our world has shifted and our daily routines have greatly altered. This change has thrown up challenges, but it also has shown that as a community we are adaptive and resilient.
At The Junction Works we are implementing the distancing and sanitization advice provided by the Government and our Health Experts. This advice has been heeded by the whole community and it is beginning to show signs of working, as transmission rates of COVID-19 decline.
But there is still a way to go and we don’t know when our normal routines will return.
With the future remaining unclear, I thought I would contact you to see how you are going, and to let you know that The Junction Works is continuing to provide services and supports.
These supports include our day services, allied health, psychology and support coordination along with many of our other services.
We will continue to do so as it is an expectation of the National Disability Insurance Agency (NDIA) and the NDIS Quality and Safeguard Commission that organisations like TJW will continue to support the participants and families who have an NDIS plan.
To help us to help you, the NDIA is now allowing participants, families and organisations to discuss new and more flexible ways of providing support.
Some families have chosen to keep their sons/daughters at home in the early weeks of the COVID-19 restrictions. This is understandable as the environment has been so uncertain. We are aware, however, that this decision also comes with extra burden, as families are bearing the full caring role without the support provided by TJW through our range of services.
In recognition of the partnership we have with families and the flexibility allowed by NDIA, our staff will be contacting those families who have chosen to keep their son/daughter at home at this time.
Our team will talk with you to see if there are any ways we can support you through this difficult period. You may have some ideas and suggestions that will add some value to your daily routine and that of your son/daughter.
In the meantime, if you feel the need for some support, or would like your son/daughter to return to their usual day service, please speak with your Program Coordinator or contact our Customer Engagement Team on 8777-0500 or by email at email@example.com.
We will continue to work with you and your family in the best way we can.